FAQs – Store Managers ke Common Questions
FAQs – Store Managers ke Common Questions
Retail store ke operations manage karte waqt Store Managers ke dimaag mein kai important sawal aate hain. Is post mein hum un sabhi frequently asked questions (FAQs) ke simple aur practical answers dene wale hain jo ek Store Manager ko har din face karne padte hain.
1. Store ka Daily Target kaise fix hota hai?
Store ka daily sales target kai factors pe depend karta hai:
- Last year ka same-day sale (LYSS)
- Current Month ka Overall Target
- Footfall forecast aur ongoing promotions
Example: Agar poore month ka target ₹12,00,000 hai to daily target ho sakta hai ₹40,000 (30 din ka average). Par weekends ya festivals pe target zyada hota hai.
2. Staff ki productivity kaise measure karte hain?
Staff ki productivity ko measure karne ke liye kuch key metrics use kiye jaate hain:
- UPT (Units Per Transaction)
- IPCM (Item Per Customer Metric)
- Conversion Rate
- Sales per Staff
Daily Sales Report (DSR) mein in sab ka mention hota hai. Jaise agar ek staff ne 10 bills mein 25 items beche to UPT = 2.5 hoga.
3. Shrinkage kya hota hai aur kaise control karein?
Shrinkage ka matlab hai store ka inventory loss, jo mostly theft, damage ya billing error ke wajah se hota hai.
Control karne ke tarike:
- Regular stock audits
- CCTV monitoring
- Proper billing and tagging
- Staff training on SOPs
4. Store Closing aur Cash Handling ka process kya hota hai?
Store closing ke waqt yeh steps follow kiye jaate hain:
- POS report print karo (X/Z Report)
- Cash count karo aur tally karo system se
- Cash deposit slip banao ya safe mein lock karo
- DSR email ya portal mein submit karo
Har brand ka apna SOP hota hai, lekin basic steps yehi hote hain.
5. Customer complaint aane par kya karein?
Sabse pehle calmly suno customer ki baat, phir issue ko record karo aur resolution do. Agar complaint product se related hai to:
- Exchange ya refund policy explain karo
- Team leader/ASM ko inform karo
Golden Rule: “Customer ko sunna sabse bada solution hota hai.”
6. Store Visual Merchandising ka kya role hai sales mein?
VM ya Visual Merchandising ka bada impact hota hai sales pe:
- Attractive displays customer ka attention grab karte hain
- New arrivals ya offers highlight hote hain
- Product placement customer flow ko guide karta hai
Tip: Window Display weekly update karna chahiye for freshness.
7. Staff ka Roster kaise plan karein?
Roster banate waqt in points ka dhyan rakhein:
- Week off rotation mein ho
- Peak hours (5-9 PM) mein full strength ho
- Lunch breaks staggered ho
Tool: Excel ya HRMS software use kar sakte hain.
8. Inventory ka weekly check kyun zaroori hai?
Weekly inventory check se discrepancies pakad mein aati hain. Ye following benefits deta hai:
- Shrinkage control
- Stock ageing ka pata
- Fast moving vs slow moving items ka analysis
Har product category ka ek fixed audit day hona chahiye.
9. Festive Season mein store performance kaise boost karein?
- Attractive promotions aur combos launch karein
- Staff ko incentives ya sales contest dein
- Store VM festive theme mein decorate karein
- Social media/local branding karein
Example: Diwali ke time “Buy 2 Get 1” ya Lucky Draws kaafi kaam karte hain.
10. Store Audit ke time kya cheezein ready rakhni chahiyein?
Audit ke time yeh sab cheezein ready honi chahiyein:
- Updated DSR and Sales Data
- Cash Register aur Deposit Slips
- Inventory Reports
- Attendance Roster
- VM Photos and Planogram
Tip: Store SOP file maintain karna best practice hota hai.
Conclusion
Store Manager ka role multitasking aur leadership ka mix hota hai. In common FAQs ke answers se aapko apne daily store operations ko efficiently manage karne mein help milegi. Agar aapke aur bhi sawal hain to niche comment karein ya humse contact karein – hum aapke liye next FAQ edition zaroor banayenge!
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